Terms and Conditions


TERMS AND CONDITIONS

Fireworks with Mountbatten 2025

Robin Hill, Newport

• Although the organisers will make every effort to ensure the safety of all attendees, you attend entirely at your own risk. In no event shall Mountbatten or Robin Hill be liable for any injuries, loss or damages whatsoever, including indirect, punitive, special, incidental or consequential losses connected with any aspect of this event. First aid will be available on site.
• Attendees are responsible for their own safety and belongings. Organisers accept no liability for personal property lost, damaged, or stolen at the event.
• You are responsible for wearing suitable clothing and taking necessary precautions for the weather conditions on the day.
• This event is subject to weather conditions and other circumstances beyond the organisers’ reasonable control (including but not limited to adverse weather, safety concerns, technical issues, or force majeure events). If the event is cancelled, postponed, or curtailed for such reasons, Mountbatten and Robin Hill will not be liable for any costs, losses, or damages incurred by ticket holders. Refunds will only be issued at the organisers’ discretion.
• Children under the age of 16 must be accompanied by an adult.
• School and youth groups must have adequate adult supervision.
• Entry tickets are valid only for the date stated and must be shown on arrival. Re-entry may not be permitted once you leave the site.
• Entry tickets do not include parking. Parking must be pre-booked before arrival at the event. Attendees without a valid parking ticket will be turned away due to limited capacity.
• Sparklers, fireworks, alcohol, glass bottles, illegal substances, and dangerous objects are strictly prohibited.
• Bag searches may be conducted at entry points for safety and security purposes.
• Animals are not permitted, with the exception of registered assistance dogs.
• Anyone behaving in a way that puts others at risk, or who is under the influence of drugs or alcohol, may be refused entry or removed from the site without refund.
• Event timings (including fireworks display start and finish times) are approximate and subject to change.
• Photographs and video footage taken during the event may be used in future Mountbatten and Robin Hill publications, press releases, social media, and on our websites.
• By attending, you consent to Mountbatten contacting you with important information about this event and future fundraising news. Your information will be stored securely and never disclosed to third parties. You can withdraw consent at any time by contacting the Fundraising Team on 01983 217300.
• Entry fees are non-refundable.
• Mountbatten reserves the right to amend these Terms and Conditions at any time.


We do not store credit card details nor do we share customer details with any 3rd parties.
• Photographs and video footage taken during the event may be used in future Mountbatten and Robin Hill publications, press releases, social media, and on our websites. • By attending, you consent to Mountbatten contacting you with important information about this event and future fundraising news. Your information will be stored securely and never disclosed to third parties. You can withdraw consent at any time by contacting the Fundraising Team on 01983 217300. • Entry fees are non-refundable. • Mountbatten reserves the right to amend these Terms and Conditions at any time.


Times for deliveries and collections provided by the Business are only estimates. The Business makes no guarantee that orders will be delivered or will be available for collection within the estimated times. All products and offers are subject to availability. Alternative products or refunds may be offered where appropriate as per the businesses discretion.


Any refunds due will be processed through the till during the same day or can be refunded via the Payment Gateway provider merchant portal. Refunded sums will be returned to the originating card within 72 hours, but may be dependent on your bank.


If alcoholic or age restricted products are purchased the purchaser and any intended consumer must be over 18 and able to provide valid ID upon request.


We apologise but it is not possible to amend or cancel orders once placed. For anything else please contact us.

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Please remember to pre-book your Parking and Shuttle Bus tickets. Vehicles without valid bookings will not be allowed entry to the Robin Hill car park.

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